New backup computer with radeon r370 dual video card,have it set up,can see it on 2nd monitor but when I play a video it says unsupported
HDMI for 1 and HDMI display port for 2
Have you installed the radeon video drivers? Windows has a generic driver that appears to work for day to day stuff but won't work for Ots.
Yeah! I've found that too Darryl!
Great suggestion.
yes,driver is up to date
Did you check the raedon site for the latest drivers, sometimes your computer will tell you the driver is up to date but often a later driver is available.
yes I did,this is ther error Overlay failed: Hardware error or incompatibility
I just did a google search for "radeon r370 vs nVidia gtx 660", and then another for just Radeon r370.
I came up with an R7 370, and an R9 370.
The R7 compares well with the GTX 660 card, while the R9 looks to compare with the GTX 900 series.
My question is, for a better understanding of the situation, what card exactly, are we talking about?
Also, what are the specs of the rest of the system it is installed within?
Windows 10 Home (x64) (build 10586)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/16/2015 1:54:22 PM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI (Secure Boot likely not supported by this UEFI)
System Model
Gigabyte Technology Co., Ltd.
Enclosure Type: Desktop
Processor a
3.50 gigahertz AMD FX-6300 Six-Core
288 kilobyte primary memory cache
6144 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (3 total)
Hyper-threaded (6 total)
Main Circuit Board b
Board: Gigabyte Technology Co., Ltd. 970A-D3P
Bus Clock: 200 megahertz
UEFI: American Megatrends Inc. FC 06/01/2015
AMD Radeon (TM) R7 370 Series [Display adapter]
Generic Non-PnP Monitor
SEK LC-24G82 [Monitor] (23.4"vis, s/n 6150HYWKNNNNN, August 2011)
Bus Adapters
Microsoft Storage Spaces Controller
Standard Enhanced PCI to USB Host Controller (3x)
Standard OpenHCD USB Host Controller (4x)
VIA USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Multimedia
AMD High Definition Audio Device
Realtek High Definition Audio
↓ Microsoft Wi-Fi Direct Virtual Adapter #2
Status: Not connected to a network
Dhcp Server: none responded
Physical Address: 7C:DD:90:8A:92:AF
↓ Realtek PCIe GBE Family Controller
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: FC:AA:14:C7:8A:D8
Teredo Tunneling Pseudo-Interface
Networking Dns Servers: 192.168.1.254
192.168.1.1
Other Devices
1 - LC-24G82 (AMD High Definition Audio Device)
Realtek Digital Output (Realtek High Definition Audio)
Realtek Digital Output(Optical) (Realtek High Definition Audio)
Speakers (Realtek High Definition Audio)
HID-compliant consumer control device
HID-compliant system controller
USB Input Device (3x)
HID Keyboard Device
HID-compliant mouse
Fax
HPCFF2EC (HP Photosmart Prem C310 series)
Microsoft Print to PDF
Microsoft XPS Document Writer
Root Print Queue
HPCFF2EC (HP Photosmart Prem C310 series)
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable Synth
Microsoft IPv4 IPv6 Transition Adapter Bus
Microsoft Radio Device Enumeration Bus
Wi-Fi 2
Generic USB Hub
USB Composite Device
USB Root Hub (7x)
USB Root Hub (xHCI)
Generic volume shadow copy
HPCFF2EC (HP Photosmart Prem C310 series
Next question then - what version of OtsAV are you using? Windows 10 support for video was only added quite recently - version 1.90.044. I've only just gotten around to installing it myself...
Important to note that everything works on the second display until the video starts and then the error occurs.
Windows gets the device metadata (EDID) from the display card and I assume OTS is not happy with the figures.
Two potential issues:
1/ OTS is not compatible with that device.
2/ OTS is compatible but there is an error with the metadata derived from the device and OTS really would work if it gave it a go.
Things to consider, not in any order:
a) Use a different interface other than HDMI just for a test.
b) Try a different monitor, projector, tv or whatever.
c) Use a HDMI splitter, don't connect the slave to the primary port eg. If it's a 4 port HDMI splitter then don't use port 1. Windows then takes defaults.
d) Make mods to the HDMI cable plug on the display device, can't remember which pair at the moment (last resort).
e) Research EDID (extended display identification data) and EDDC (enhanced digital display).
f) Try manually selecting different display resolutions, problem is the choices come from the display metadata and are probably wrong.
g) Drivers have already been mentioned.
e) Try a short good quality HDMI cable.
Don't know your cause but the fundamental reason is that Windows/OTS is not happy with the device metadata that the display card is getting from the display device.
have the latest ots,bought a new monitor with dvi,1st one is hdmi,both are working except in ots.not sure where to go from here.this is a back up system and really need it to work for karaoke
What happens when you connect a different monitor/projector to the HDMI output. Can you get OTS working with any other display?
So when you open Ots, select the menu, Help>About OtsAV, it says it is version 1.90.044?
yes,1.90.044
Ok, how about checking some OtsAV settings...
under the OtsAV main menu>Video>Video Card Overlay Output>
What is the assigned head? I believe it should be "2nd"
What is the Head type (1st)? This should be PC Monitor (recommended)
What is Head Type (additional)? This should also be the recommended setting 4:3/16:9
And finally, what is the Preferred overlay mode? RGB recommended.
Also, in the video menu, is the video subsystem enabled? If yes, then the next step is to try and enable the overlay again in the Video card overlay overlay output menu.
Let us know if the overlay subsystem enables and the overlay itself does not.
This reminds me. many times i set up and i have to reassign output head to 2nd even though it was saved last time. any ideas?
Sorry, No. My settings never change to my recollection.
When you set up do you connect everything then switch on the computer?
Quote from: markebenson on January 06, 2016, 06:32:30 AM
This reminds me. many times i set up and i have to reassign output head to 2nd even though it was saved last time. any ideas?
Assuming that you are plugging the same devices into the same head socket each time, it probably means that you actually have your primary and secondary reversed. One of the heads on the video card will be factory assigned as "Primary" and the other as "Secondary". Now, it is possible to reverse these in the software, but, in reality, the hardware configuration takes precedence, so it will revert if either head does not sense a device plugged in. Ascertain which is the Hardware primary, plug your main monitor into that, set your software to the defaults and you should never have to fiddle with it again.
Thank you Milky.
We are mobile djs so we have 4 or so devices that will rotate from gig to gig. Maybe that is the problem. Let me now your thoughts. . .
It is very confusing (some cards more than others), but, most have a red socket and a white socket (colours could be anything, but you get the point). Let's say the red socket is factory set as primary, white as secondary. So long as you and your team ALWAYS plug the local device into red and the remote (projector, big screen, whatever) into white AND the software is set or defaults to that, it should work. You can manipulate in the supplied software (and also Ots), but it is a lot easier if you leave the defaults alone, unless there is some weird device with weird resolution or other settings which needs this to change.
This is exactly why I mark my cables and connectors. It cuts down on setup time dramatically.
I am having the problem with a laptop. it has 1 vga output and thats it. It will work fine but when i move it to different spots (connect different tv or projector. I have to assign second head again. its not all that convienient.